Support

The TW Online Support team are here to help you. We can be contacted via phone or email 8:30am – 5:00pm AEST Monday - Friday.

Phone number: 1300 897 378; option 5
International support number: +61 738737500
General Queries/Fault: Log an Online System Support ticket via TW Hub

Each API has a dedicated FAQ page and you can visit our FAQ page for generic questions. 
To obtain an understanding of the benefits, relationships and product alignment, visit our TW APIs Overview page. You can also access our Authentication page for information related to on-boarding and certificate exchange. 
If you want to know the status of your API packages, visit the TW-HUB and navigate to the Service Management tab.